Frequently Asked Questions
Custom and personalized orders
I can usually make a variation of anything you see in my shop. If you have something in mind- message me, I would love to create a custom piece for you!
Care instructions
Everything in my shop is 14kt gold filled or sterling silver and won’t fade, though I still do not recommend showering in it. Never wear in chlorine! Your jewelry should be the first thing you take off in the evening and the last thing you put on in the morning. Polish with a soft cloth.
Returns and Exchanges
I do not accept returns or exchanges. Please let me know if there is an issue with your order and we will figure it out.
Shipping Policy
We will ship out your order within 1-2 business days.
We are not responsible for shipments once they are with the shipping carriers.
Curbside Pickup
Now offering! If you are in Toronto and would like to pick up your order instead of shipping, just email us at info@lavetelier.com and let us know what you would like to order (don’t check out using the website as it will require payment for shipping).
